| Bigfoot Entertainment guarantees your complete satisfaction. You may return a product with a copy of the receipt within 30 days to receive a free replacement, exchange or refund. | | | | To make the process easier, please follow these 5 steps: | | 1. | Inform us whether you'd like a replacement, exchange, or refund. | | 2. | Enclose a copy of your receipt and supply your personal details (name, phone number and email address) so that we can contact you. | | 3. | Enclose the reason for your return and mark the envelope "RETURN". | | 4. | Ship your item by UPS or insured mail to:
Bigfoot Entertainment Online Store
2/F Beautiful Group Tower
74-77 Connaught Road
CENTRAL
HONG KONG |
| 5. | We will then either credit your card or issue a refund check. | | | | Please be aware that all returns are subject to the following conditions: | | • | Your return shipment must be shipped within 30 days of the date your order was shipped. | | • | Merchandise must be factory sealed to receive a refund. | | • | Opened items cannot be returned unless they are defective. | | • | Defective products will be replaced with the same item only and cannot be refunded. | | • | Please return all of the original packaging e.g. cases, booklets, liner notes, bonus discs, etc. | | • | Bigfoot Entertainment cannot pay postage on returns. | | • | Shipping charges are non refundable. | | | 
